ENCANTO RIVIERA, Playa del Carmen – Your ideal downtown stay
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Key details
Hotel Overview
Calle 10 Bis Avenida 20 Y 25 Norte,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Encanto Riviera Condo Hotel - Art Deco apartments with rooftop pool near Cozumel International Airport
Located in Centro Playa del Carmen, steps from Central Square and Nuestra Senora del Carmen Catholic Church. The property offers a rooftop terrace with an outdoor pool, lounge area, and barbecue facilities overlooking the seafront. Free WiFi is available in selected apartment areas and shared facilities. Fifth Avenue with bars, restaurants, and shops is a 5-minute walk away. The hotel provides concierge services, babysitting/childcare, and a grocery shopping service prior to arrival. Cozumel International Airport is 35 km away.
Additional perks of the hotel
Tropical interior garden
Fire extinguisher, smoke detector, security system, and first aid kit
Access to water adventures including scuba diving
Proximity to Mamitas Beach and Maroma Beach
Apartments with Kitchens
The hotel offers 29 modern-style apartments with private pools and safes. Each unit has a fully equipped kitchen with refrigerator, oven, and microwave. All accommodations include air conditioning, a flat-screen TV, a dining area, and a private bathroom with shower. Balconies offer city views. The penthouse features sea views of the Mexican Caribbean and direct pool access.
Other conveniences
Marble bathrooms with free toiletries and hairdryer
Tea and coffee maker in sitting area
Separate living rooms in some units
Sofa beds and extra bed availability
View all
Choose Your Room
Our listed hotels offer a variety of room types—double rooms, family suites, or deluxe options—all with features like breakfast, flexible cancellation policies, and exclusive deals.
Calle 10 Bis Avenida 20 Y 25 Norte,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Calle 10 Bis Avenida 20 Y 25 Norte,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Landmark
Los Fundadores Park
3500 ft
Mall
Quinta Alegria Shopping Mall
2600 ft
Museum
3D Museum of Wonders
2600 ft
Church
Nuestra Senora del Carmen Catholic Church
2600 ft
Landmark
Corazon de Mexico
2400 ft
Landmark
La Sirena's Fine Mexican Handcrafts
2500 ft
Gallery
La Galeria de Playa Art Gallery
2600 ft
Landmark
Zona Arqueologica Playa del Carmen
4100 ft
Landmark
Caminarte
2600 ft
Landmark
Galeria Lamanai
3200 ft
Beach
Kool Beach Club
4700 ft
Beach
Mamita's Beach Club
1.0
mi
Nearby
152 Calle Quinta Avenida
Quinta Avenida
1600 ft
Museum
Museo Frida Kahlo Playa Del Carmen
1900 ft
Night club
Coco Bongo
1200 ft
Avenida 5ta Entre 6 y8
Gaston Charo Art Gallery Playa del Carmen
1500 ft
Beach
Playacar
2600 ft
5th Avenue 4th and 6th Streets
Sun Jaguar
1800 ft
Av Constituyentes esquina 5ta esquina 5ta Avenida
Ambarte
1700 ft
Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría
Arte en Playa
1600 ft
Gallery
Riviera Art Gallery
1900 ft
5ta Avenida
Galeria de Arte 5ta Avenida
2000 ft
Aquarium
Aquarium Beach
2600 ft
Casino
Grand Riviera Casino
500 ft
Store
MEGA Soriana
1100 ft
Night club
Salon Salsanera
1000 ft
Shopping Area
Plaza Calle Corazon
1200 ft
Night club
Club 01
1300 ft
Night club
Mandala Playa del Carmen
1500 ft
Store
DAC Verduras y Frutas
1600 ft
Restaurants
El Naranjo
300 ft
Calle 10 Norte Bis Entre 10 Norte y 10 20 A un costado del Palacio Municipal
Dona Rafa
500 ft
Calle 10 Nte Esquina Con Av 20 Nte
Bendito Cafe
500 ft
25 Avenida Norte Mz 97
Don Sirloin
1300 ft
Constitutyentes corner with Avenida 25
Senor Frog's Playa del Carmen
500 ft
Calle Quinta Avenida Calle 22 Norte
Salade
900 ft
Ave 15 esquina Calle 10 Col.centro
Lo Spuntino
800 ft
Avenida 15 Entre Calle 10 Y 10 Bis Mza 104 Lote 4 7 A
L'Osteria Di Playa
900 ft
Calle 8 Norte Entre 20 Y 25 A Un Lado del Municipio Colonia Centro
Ay Taco
1000 ft
Calle 8 Nte Entre Calle 20 y 25 Nte
Guest Reviews & Ratings
What Guests Are Saying?
Guest reviews
5.0/10
based on 4 reviews
8.3
8.3/10 based on 92 reviews
Laura
United States,
February
2025
6.0/10
Unfortunately, my recent stay was quite disappointing compared to the last time I was here. While the room was clean and cool, the overall experience was marred by inappropriate behavior I encountered at the pool. I expected a much better environment for relaxation and enjoyment. It's disheartening, as my previous visit was great, and I really hope they work on improving these issues.
Rooms
7.0
The room was fine, clean, and had good air conditioning.
Service
5.0
The staff seemed overwhelmed and did not adequately address the issues we faced.
Location
6.0
The hotel is situated in a decent area, but the pool's inappropriate activities greatly affected my comfort.
Dining
Facilities
5.0
Facilities like the pool need better management to ensure a safe environment for guests.
Jeff
United States,
October
2024
8.8/10
I had a pleasant stay at Encanto Riviera Condo, which boasts a great location close to Walmart and just a short walk from the beach. The rooms were spacious, clean, and comfortable, with modern furnishings and a useful balcony. However, I found the kitchen amenities a bit limited, and while the pool area was nice, it felt a bit more like an oversized hot tub than a proper swimming pool. Overall, it's a great value for the money, especially considering the proximity to the ADO bus depot for easy airport access.
Rooms
9.0
The condo was spacious and included two bedrooms and two bathrooms, making it quite comfortable for my group. Everything was clean and modern, and we enjoyed the balcony views.
Service
9.0
The service at Encanto Riviera was quite accommodating. The check-in process was seamless, and the staff members, especially Oscar, were helpful and welcoming.
Location
10.0
The location is unbeatable, just a block from Walmart and a 10-minute walk to the main strip and beach. It's also conveniently close to the ADO bus terminal, which made our travel plans much easier.
Dining
Facilities
7.0
The facilities included a nice courtyard and a rooftop area for relaxation. The pool was nice but not large, which was fine since it wasn't overcrowded. The view from the rooftop was definitely a highlight.
Philip
United States,
October
2024
7.6/10
My stay at this hotel had its ups and downs. The location is fantastic, just a short walk to the beach and nightlife. The apartment I stayed in was spacious and clean, which I appreciated. However, we faced some significant issues with the reception staff's attitude, and the pool did not live up to expectations based on the website. Overall, it was a decent spot, but next time I would consider other options.
Rooms
8.0
Our two-bedroom apartment was spacious and clean, with a fully equipped kitchen and two bathrooms, which was perfect for our group. However, some kitchen items were scratched and lacked basic necessities like dish towels.
Service
5.0
Unfortunately, the reception staff were quite aggressive and unhelpful when we had issues with our room allocation, which was frustrating. But I did notice that other staff members were friendly and accommodating.
Location
9.0
The location was really convenient; we were just a short walk from the beach and close to supermarkets and the bus station. However, being by the bus station did result in some noise at night.
Dining
Facilities
6.0
The rooftop pool was refreshing and had ample loungers, but it was smaller than advertised, and the photos on the website were quite misleading. It lacked the privacy I expected.
Spacious apartments
Unhelpful reception staff
Andre
United States,
September
2024
6.6/10
My experience at this hotel was quite mixed. On one hand, the location was fantastic, right in the heart of Playa del Carmen, making it easy to explore. On the other hand, the room allocation process was frustrating, and the staff at reception were not very accommodating. The overall comfort of the room was decent, but there were some issues with cleanliness and noise. Despite this, I appreciated the warm welcome at check-in, which made a difference in my experience.
Rooms
6.0
The room was generally clean, but I faced issues with the room allocation, and noise from outside made it less comfortable than expected.
Service
5.0
While Oscar at the front desk was welcoming and helpful, other staff members had a less friendly attitude, which impacted my overall impression.
Location
9.0
The hotel's location is unbeatable, just a short walk to the beach and close to shops and restaurants, making it very convenient for everything.
Dining
7.0
I didn't have much dining experience during my stay, but the options around the hotel were plentiful.
Facilities
6.0
Facilities included a pool, but it was smaller than expected and shared with other guests, which was a bit disappointing.
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